Privacy policy
Your privacy and how we handle your data are of the upmost importance to us, so we adhere to strict guidelines about how we gather and use your personal information.
During your visit to our website and talking to our advisers we collect certain personal details from you to allow us to deal with your enquiry and provide the best possible service.
What type of information we have
We collect names, addresses and contact information from our customers including address, telephone numbers and email addresses. We do not keep any billing information from any of our customers.
We monitor our premises with CCTV.
- Some parts of our website use cookies, these monitor the pages you use to help us provide a better online experience.
How we get the information and why we do we have it
This information is mainly collected from customers directly when they call to make appointments and enables us to provide important information including but not limited to quotes invoices, dates of work completion, guarantees. The full terms and conditions can be found here.
We record CCTV on site for crime prevention purposes.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Kim Mckie
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.
What we do with the information
The information we collect from customers is only used for our normal operating purposes. We do not sell data to any parties although it may be shared if required by legislation (e.g. Fensa or building regualtions), or if needed as part of our normal business operations.
We record and keep CCTV footage on a rolling basis for crime prevention purposes.
How we store your information
We store electronic data on a secure server. Paper contracts are kept in drawers or folders accessible to staff.
Contracts and data is kept for a minimum term of the guarantee of the contract and normally an additional 2 years, the full terms and conditions can be found here. Our software manufacturer is implementing an additional function to remove data over a certain age from our system and we dispose of paper contracts with a secure confidential shredding service.
CCTV footage is kept secure in a locked office. Only senior members of staff have access to the CCTV footage. The data is periodically overwritten and hence will not be retained for long periods of time.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
Cookies
Similar to other websites, this website utilises a standard technology called “cookies” which collect information about how this website is used. Cookies on this site do not hold any personal or identifiable data.
Customer Reviews
By uploading text or images to our Customer Review section you are agreeing that we may use both text and images as part of our Customer Review section of this website.
Security
We employ security measures to protect the information provided by you from access by unauthorised person and against unlawful processing, accidental loss, destruction or damage.
How to complain
You can complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshir
Contact
Any questions, comments and requests regarding this privacy policy should be addressed to
Kim McKie, Data Protection Officer, Keswick Superglaze Ltd, Superglaze House, Penrith Road, Keswick, Cumbria, CA12 4JP